Shipping & Delivery
Processing Time
Orders are processed within 1 business day.
Orders placed before 2 PM usually ship the same day.
You will receive a confirmation email as soon as your order is dispatched.
Shipping Times
Delivery times depend on your location:
United States: 5–7 business days
Europe: 7–10 business days
United Kingdom: 8–11 business days
International: 5–15 business days
These are estimated delivery times and may vary due to customs processing, carrier delays, or peak seasons.
Order Tracking
Once your order ships, you will receive:
A tracking number
A tracking link
Automatic email updates
Tracking may take 1–3 business days to become active.
If the tracking link does not update after 72 hours, please contact us.
Shipping Costs
Shipping fees are calculated at checkout based on your location and order weight.
Customs, Duties & Taxes
International shipments may be subject to customs or import fees charged by your country.
These costs are the responsibility of the customer.
We are not responsible for customs delays.
Incorrect Address
If you entered an incorrect shipping address, contact us within 12 hours.
After an order has been processed, we cannot modify delivery details.
Lost or Stolen Packages
If tracking shows “delivered” but you did not receive your order:
Check with neighbors or building reception
Contact the shipping carrier
Contact our support team
We will assist you throughout the process.
Delivery Issues
If you experience any delivery problem, reach out to our support team:
Returns
If you wish to return an item, please refer to our Returns & Refunds page.
Because we work with certified international fulfillment partners, all returns require prior approval.
The return address and return label are only issued after approval, ensuring proper routing and processing.
Fulfillment Partners
Orders are shipped from certified warehouses located in:
North America
Europe
Asia
This ensures optimized routing and faster delivery.
Legal Operator
Shipping operations for NEXO7 are managed by:
Top Leader LP
45B West Wilmot St., Suite 202
Richmond Hill, Ontario
Canada
This is our legal operating address — not a return address.
All returns require approval before receiving a return label or instructions.
